Frequently Asked Questions

Everything you need to know about our premium skincare and clinic services.

How long will it take for my skincare products to arrive?

We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.

Can I return a product if it doesn't suit my skin?

We offer a 30-day return policy on most unopened products. If you experience an adverse reaction, please contact our specialists within 7 days for a consultation and exchange options.

Are your clinical-grade products safe for sensitive skin?

Yes, our range includes options specifically formulated for sensitive skin. However, we recommend checking the ingredient list or booking a virtual consultation to ensure a product is right for you.

Do you offer international shipping?

Currently, Skin Deep Medispa ships to customers within the United States and Canada. We are working on expanding our international shipping options in the near future.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Klarna.